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POSTION: Assistant ManagerREPORTS TO: Store Manager 

Status: Non-Exempt

Purpose of the position: Assists in managing the store and supervising its employees; may assume manager’s responsibilities in manager’s absence.

• Fully understand and be able to perform the job description for the position of customer service associate.
• Assists the manager in assuring that safety procedures and accident handling procedures are followed; and in conducting safety meetings and training.
• Helps assure all customers receive excellent customer service including quick, tactful handling of complaints.
• Assists the manager in assuring buildings, equipment and grounds are clean and inviting; that merchandise is properly stocked, rotated and clean.
• Complete and balance daily paperwork and deposits, neatly and accurately according to company guidelines.
• Assists the manager in assuring all employees comply with company cleanliness, grooming and uniform policies.
• Assists the manager in generating sales at the highest practical level.
• Assists the manager in hiring, training and developing employees to perform their duties competently and safely; coaches and counsels employees at appropriate times; helps assure all EEOC and company policies concerning employees are followed.
• Assists in enforcing all company standards, policies and guidelines, in addition to all state and local laws concerning the sale of tobacco, tobacco products, alcohol, pickle cards, instant lottery tickets and powerball tickets.
• Assists the manager in monitoring cashier, vendor and customer activity to discover theft or dishonesty.
• Assists in maintaining and reviewing store security tapes.
• Meets personal objectives as set by the store manager.
• Any and all other duties assigned to this particular position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Complete all customer service associate and other required training.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.

POSTION: Customer Service AssociateREPORTS TO: U-Stop Store Manager

Purpose of the position: To serve customer needs and wants at all times in professional, courteous manners which results in a satisfied repeat customer.

• Workplace Safety
• Outstanding Customer Service
• Cleanliness, Housekeeping
• Setting up and maintaining displays
• Safeguarding Cash and Stock

• Accurate Shift Reports
• Stocking Merchandise
• Pricing Merchandise
• Aggresive Replenishing Supplies
• All-weather, store maintenance, inside and outside.

1. Report prepared and ready for work at scheduled time.
2. Greet each customer with the company greeting such as, “Welcome to U-Stop”.
3. Record all sales promptly and accurately, as per company standards.
4. Maintain daily a clean, attractive store, inside and out, throughout all weather conditions by completing all shift duties as stated.
5. Complete shift checkout sheet accurately, neatly, and timely, as per company standards.
6. Properly receive all merchandise and complete all invoices, pertaining to said merchandise in a manner to maximize inventory control, as stated in the company policy manual.
7. Make daily sandwiches, coffee, etc., that are in accordance with health regulations and that meet or exceed company standards.
8. Minimize controllable store expenses by following company guidelines involving the handling of spoilage, breakage, and items that are for store use.
9. Practice suggestive selling at all times by following company guidelines.
10. Reduce theft loss and shrinkage by following company policies and procedures and by practicing honesty in the workplace.
11. Follow all company policies regarding the sale of alcohol and tobacco products.
12. Follow all company policies regarding lottery and pickle cards.
13. Clock in and out on the computer accurately on a daily basis as stated in the company policy.
14. Complete all other store tasks and activities as assigned by the store manager in a prompt, cooperative and accurate manner.
15. Must be able to lift, pull, push and/or move up to 35 pounds in stocking and merchandising of store inventory, standing up to a full eight (8) hour shift, necessary standing, stooping, climbing, and bending to stock and inventory merchandise.
16. Enforce all company standards, policies and guidelines.