POSTION: Customer Service Associate

REPORTS TO: U-Stop Store Manager

Purpose of the position: To serve customer needs and wants at all times in professional, courteous manners which results in a satisfied repeat customer.

• Workplace Safety
• Outstanding Customer Service
• Cleanliness, Housekeeping
• Setting up and maintaining displays
• Safeguarding Cash and Stock

• Accurate Shift Reports
• Stocking Merchandise
• Pricing Merchandise
• Aggresive Replenishing Supplies
• All-weather, store maintenance, inside and outside.

Essential Job Functions

1. Report prepared and ready for work at scheduled time.
2. Greet each customer with the company greeting such as, “Welcome to U-Stop”.
3. Record all sales promptly and accurately, as per company standards.
4. Maintain daily a clean, attractive store, inside and out, throughout all weather conditions by completing all shift duties as stated.
5. Complete shift checkout sheet accurately, neatly, and timely, as per company standards.
6. Properly receive all merchandise and complete all invoices, pertaining to said merchandise in a manner to maximize inventory control, as stated in the company policy manual.
7. Make daily sandwiches, coffee, etc., that are in accordance with health regulations and that meet or exceed company standards.
8. Minimize controllable store expenses by following company guidelines involving the handling of spoilage, breakage, and items that are for store use.
9. Practice suggestive selling at all times by following company guidelines.
10. Reduce theft loss and shrinkage by following company policies and procedures and by practicing honesty in the workplace.
11. Follow all company policies regarding the sale of alcohol and tobacco products.
12. Follow all company policies regarding lottery and pickle cards.
13. Clock in and out on the computer accurately on a daily basis as stated in the company policy.
14. Complete all other store tasks and activities as assigned by the store manager in a prompt, cooperative and accurate manner.
15. Must be able to lift, pull, push and/or move up to 35 pounds in stocking and merchandising of store inventory, standing up to a full eight (8) hour shift, necessary standing, stooping, climbing, and bending to stock and inventory merchandise.
16. Enforce all company standards, policies and guidelines.