| Other duties may be assigned.
- Fully understand and be able to perform the job
description for the position of customer service associate.
- Assists the manager in assuring that safety procedures
and accident handling procedures are followed; and
in conducting safety meetings and training.
- Helps assure all customers receive excellent customer
service including quick, tactful handling of complaints.
- Assists the manager in assuring buildings, equipment
and grounds are clean and inviting; that merchandise
is properly stocked, rotated and clean.
- Complete and balance daily paperwork and deposits,
neatly and accurately according to company guidelines.
- Assists the manager in assuring all employees comply
with company cleanliness, grooming and uniform policies.
- Assists the manager in generating sales at the highest
practical level.
- Assists the manager in hiring, training and developing
employees to perform their duties competently and
safely; coaches and counsels employees at appropriate
times; helps assure all EEOC and company policies
concerning employees are followed.
- Assists in enforcing all company standards, policies
and guidelines, in addition to all state and local
laws concerning the sale of tobacco, tobacco products,
alcohol, pickle cards, instant lottery tickets and
powerball tickets.
- Assists the manager in monitoring cashier, vendor
and customer activity to discover theft or dishonesty.
- Assists in maintaining and reviewing store security
tapes.
- Meets personal objectives as set by the store manager.
- Any and all other duties assigned to this particular
position.
QUALIFICATIONS
To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily.
The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED);
or one to three months related experience and/or training;
or equivalent combination of education and experience.
Complete all customer service associate and other required
training.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety
rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers
or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in
all units of measure, using whole numbers, common fractions,
and decimals. Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry
out instructions furnished in written, oral, or diagram
form. Ability to deal with problems involving several
concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative
of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee
is regularly required to stand; use hands to finger,
handle, or feel; and talk or hear. The employee frequently
is required to walk; reach with hands and arms; and
stoop, kneel, crouch, or crawl. The employee is occasionally
required to sit, climb or balance, and taste or smell.
The employee must regularly lift and/or move up to 10
pounds, frequently lift and/or move up to 25 pounds,
and occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here
are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee
is occasionally exposed to fumes or airborne particles
and outside weather conditions. The noise level in the
work environment is usually moderate.
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